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Heartstone Reserve Credits — Conditions

• Eligibility: Available to customers with an existing, active Heartstone Farms subscription.
• No expiration: Reserve Credits do not expire.
• Purchase period: October 1–10, 2026.
• Availability: Your prepaid amount and bonus credit will be added to your account within 48 hours of purchase. Credits become available once added.
• Using your credits: Credits apply automatically to subscription box orders and may also be used for add-ons to those orders..
• Discounts and promotions: Eligible discounts and promotions may still be used on orders paid with Reserve Credits.
• Refunds: You may request a refund at any time. Your refund equals the amount you originally paid minus the total credits already used, with a minimum refund of $0. Bonus credits are not refundable. For example, if you pay $500, receive $575 in credits, and use $200, your refund would be $300. Any remaining bonus credit is removed when the refund is issued.
• Subscription cancellation: If you cancel your subscription, you may request that your remaining credits be converted to store credit for purchases of non-subscription products.

Questions or requests? Contact care@heartstonefarm.com or 888-790-FARM, Monday–Friday, 9 a.m.–2 p.m. Eastern.